Shipping policy

We aim to process and deliver every order safely and on time.

Order Processing & Dispatch

• All orders are processed after confirmation.

• Orders will be dispatched within 24 hours after successful order confirmation.

• Our standard delivery time is 3–5 working days after dispatch.

Cash on Delivery (COD)

• Cash on Delivery (COD) is the available payment method.

• Order confirmation is required before dispatch.

Order Confirmation

After placing an order, we will contact the customer by phone for confirmation.

• If the customer does not answer the call, a confirmation message will be sent through WhatsApp.

• The order will remain on hold for 24 hours for WhatsApp confirmation.

• If no confirmation is received within these 24 hours, one final call will be made.

• If the customer still does not respond, the order will be cancelled.

Delivery Attempts

• If the customer is unavailable at the time of delivery, the courier will make one additional delivery attempt.

• If the customer prefers, they may contact us through our official WhatsApp to request that the parcel be held at a nearby courier service location for up to 7 days.

• The customer can then collect the parcel personally from the designated courier location.

Delivery Address

The customer is responsible for providing a complete and accurate delivery address and contact number. Any issue or additional charges resulting from an incorrect or incomplete address will be the customer's responsibility.

Delivery Delays

We always try our best to ensure timely delivery and, InshaAllah, we do not expect delays from our side. However, in some cases, delivery may be delayed due to circumstances beyond our control, particularly courier-related issues. We kindly request our customers to understand and cooperate in such situations.

Parcel Opening

Parcel opening/checking at the time of delivery can be arranged according to the customer's request and the applicable courier service terms. Customers who wish to open the parcel should inform us in advance.

Order Cancellation

An order can be cancelled before dispatch. Once an order has been dispatched, it cannot be cancelled.

Tracking

Tracking details will be provided to the customer after the order has been dispatched, where applicable.